Refund Policy — Call Me Alonzo

Last updated 2026-10-30

Our products are digital files delivered instantly, so purchases are generally non-refundable once downloaded. We will give a full refund if you contact us within 7 days of payment and any of these apply:

• You were charged twice, or bought the same product twice by mistake.
• The files are damaged or will not open, and we cannot fix or replace them within 48 hours.
• The product is clearly different from its product page description.
• Your payment went through but you never managed to download the files.

We do not refund purchases that have been downloaded when you simply changed your mind, purchases where a file format or software requirement was stated on the product page before you bought, or requests made more than 7 days after payment.

To request a refund, email [email protected] with your order number and the reason. We review every request individually. Approved refunds go back to your original payment method through our payment provider; how long the money takes to arrive depends on that provider.